Refund Policy

Personalised items

Almost everything we make is personalised and made to order — a cap topper with your name on it, or a sign for your event on your date. These cannot be resold, so we are not able to accept returns simply because you have changed your mind.

If something is wrong

If your order arrives damaged, or it is not what was agreed in the approved mockup, contact us within 48 hours of receiving it with photographs. We will repair it, remake it, or refund it.

Before production

If you cancel before your mockup is approved and production has started, we will refund you in full. Once production has begun we cannot refund the order, because the materials have been cut and printed for you.

Mockup approvals

Please check your mockup carefully. Spellings, dates and names are produced exactly as they appear in the mockup you approve, and a reprint due to an error in an approved mockup is charged as a new order.

Stand rentals

Rental fees cover the days the stand is with you. A stand returned damaged is charged at GHS 250, as set out in our Terms.

How refunds are made

Refunds are returned to the mobile money account or card used for the original payment. Please allow up to ten working days for it to appear.

Contact

hello@shopnissie.com · 055 541 5498